This page explains how Chilli Pot customer app members can request deletion of their account and related personal data.
See our Privacy Policy for how we collect and use information.
1. Who can use this process
Registered Chilli Pot customers who signed in with a verified phone number and want their membership account removed.
2. How to request deletion
You can submit a request in either of these ways:
- In the app: open Settings → Contact Us (Feedback), describe your deletion request, and include the phone number on your account.
- By email: send a message to zyar27@gmail.com with subject line Chilli Pot — Account deletion request. Include your full name and registered phone number.
We may contact you to verify your identity before processing.
3. What we delete
- Your customer profile (name, photo, phone, email, and related profile fields)
- Active login sessions and push notification tokens linked to your account
- Your preferred branch and in-app personalization settings
- Access to loyalty points, rewards, and promotions tied to the deleted account
4. What we may keep
- Transaction and loyalty records required for accounting, fraud prevention, or legal compliance — anonymized where possible
- Security and audit logs (for example login or support activity) — typically up to 12 months
- Feedback or support messages already received, retained only as long as needed to resolve your request
5. Before you request deletion
- Redeem or use any remaining rewards you want before the account is closed.
- Unused loyalty points are forfeited when the account is deleted.
- Deletion cannot be undone once completed.
6. Processing time
We aim to respond within 7 business days and complete eligible deletions within 30 days.